Add your favorite toys to your cart, proceed to checkout, and follow the steps to complete your order.

Please contact us within 2 hours. By then, your order may already have been shipped.

You can cancel your order as long as it hasn't shipped yet. Please send us a message as soon as possible via our contact form.

You can pay safely with iDEAL, Bancontact, credit card, Klarna, PayPal, DE Gift Card & Kids or Teens.

Yes, all our payments are processed via a secure SSL connection.

First, check that you've selected the correct payment method and that your details are correct. Please note that paying later through Klarna or a similar service will require a credit check; if it's not approved, you can choose a different payment method. Still having trouble? Please contact us so we can assist you immediately.

At WoodyKids, we believe that quality and care should take time. Because we collaborate with suppliers worldwide, we can offer a unique collection you won't find anywhere else. Many of our larger products are even custom-made for you when you order.

The average delivery time is 1 to 3 working days.

• Smaller products are usually shipped within 1 to 2 business days.
  
• Larger products or furniture often have a processing time of approximately 3 working days before they are sent out.

The expected delivery time is clearly stated for each product on our website, so you always know where you stand.

Once your order has been shipped, you will receive a tracking number so you can easily track your package.

For the Netherlands:
• Free shipping on orders over €100.
• For orders under €100 we charge €4.75 shipping costs

For Belgium and Germany:
• Shipping costs €6.95 per order

For France:
• Shipping costs €12.50 per order

We currently only ship to the Netherlands, Belgium, Germany, and France. We hope to be able to ship to more countries in the future.

Yes, as soon as your order has been shipped, you will receive a track & trace code by email.

You can return the product within 14 days, provided it's unused and in its original packaging. Please register your return via our returns page. We cannot process your return without a return notification.

Want to return an item? First, register your return via our returns page so we can provide you with the correct return instructions and the return address. Pack the product securely in its original packaging and, if possible, include the packing slip or invoice. Once we receive the product in good condition, we will process your return within 14 business days.

You will be responsible for paying for your return shipping costs, unless the error was ours.

Shipping costs vary by shipping method and country, and are calculated by the carrier. We recommend sending your package with a track & trace code to ensure it arrives safely.

Within 14 business days of receiving your return, the purchase amount will be refunded to the account you used for payment. We cannot refund to any account other than your current account.

Unpacked toys can only be returned if they are defective or were incorrectly delivered by us. In that case, we will cover the return costs and you will receive a free return label. In all other cases, the toy must be unused, in its original condition, and in its original packaging to be eligible for return.